Returns & money-back guarantee

Our guarantee

If DentraPath isn't right for you, contact us within 60 days of delivery and we'll arrange a return and refund of the purchase price.

How to start a return

• Email support@dentrapath.com with your order reference and the reason for the return.
• We'll reply with return instructions and the correct return address.
• Send the item back, including the charging cable and any accessories.

Refunds

Once your return is received and checked, your refund is issued to the original payment method. Your bank or card provider may take a few additional working days to show the funds.

Your statutory rights

As an Australian consumer you have guarantees under the Australian Consumer Law that cannot be excluded — including the right to a repair, replacement or refund if goods are faulty, not as described or not fit for purpose. Our 60-day guarantee is offered in addition to those rights and does not replace them.

Faulty items

If your DentraPath arrives damaged or develops a fault, email support@dentrapath.com with a description and photos and we'll put it right.